The Department of Veterans Affairs Revenue Operations (RO) Consolidated Patient Account Center (CPAC) intends to host an Industry Day on Tuesday, May 19, 2026. The purpose of Industry Day is to allow interested businesses to present their capabilities in healthcare revenue cycle management services and technologies that improve operational efficiency, clinical workflow integration, and financial outcomes across the VA enterprise.

Areas of interest include leveraging AI to enhance Revenue Cycle Management (RCM), insurance verification, preauthorization processes, and the automation of patient account management activities such as account follow-up, denials management and reporting, Letters of Medical Necessity (LMN), and appeals. The VA is also seeking Revenue Integrity tools that improve provider and employee engagement and support more accurate and consistent financial practices. Additionally, the VA is interested in bolt-on applications for the Oracle/Cerner Millennium electronic health record (EHR) that can generate Healthcare Financial Management Association (HFMA) standardized reports, as well as customizable real-time and historical reporting. Charge Master enhancement and development options are also of interest. The VA further seeks solutions to automate and enhance Revenue Utilization Review (RUR) and Service Connected/Special Authority (SC/SA) processes.

Proposed solutions should demonstrate capabilities across these areas and incorporate emergent and innovative revenue cycle technologies, with measurable financial and operational return on investment (ROI) such as denial reduction and revenue capture improvement. AI-enabled tools must emphasize auditability, explainability, and compliance with federal data governance requirements. Solutions should integrate directly within Oracle/Cerner Millennium workflows and avoid creating parallel systems of record and should be scalable across enterprise environments.