DNFSB is conducting an Industry Day in support of a planned full and open competition for Information Technology (IT) Operations & Maintenance (O&M), Helpdesk, embedded cybersecurity operational support, audit/compliance services, and AI-enabled operational enhancements. The anticipated contract will replace the current contract, which concludes in September 2026.

The purpose of this Industry Day is to:

• Provide broad industry awareness of the upcoming requirement
• Present the draft Performance Work Statement (PWS)
• Validate operational assumptions and transition planning
• Obtain structured capability feedback
• Confirm commercially reasonable performance metrics and contract structure
• Ensure open, transparent engagement prior to release of a formal solicitation

Participation in this Industry Day is voluntary and is not a prerequisite for participation in any future solicitation.

Draft Requirement Overview

• The contemplated requirement includes, but is not limited to:
• IT Operations & Maintenance support
• Tiered Helpdesk services (incident and service request management)
• System monitoring and performance management
• Service Level Agreement (SLA) management and reporting
• Surge and on-call support, as applicable
• Transition-in and transition-out support
• IT cybersecurity operational support embedded within O&M activities, including vulnerability management, configuration compliance validation, security monitoring coordination, patch management support, and documentation required to maintain alignment with applicable federal security frameworks (e.g., FISMA, NIST guidance), as applicable to the environment
• IT audit and compliance support activities, including performance validation, documentation readiness, and remediation tracking
• AI-enabled tools, automation, and analytics integrated into the existing Microsoft-centric and cloud-supported IT environment to enhance service delivery, improve operational efficiency, strengthen monitoring and reporting capabilities, and support scalable, mission-focused innovation within IT Operations and Helpdesk functions

DNFSB environment is primarily Microsoft-based, with cloud-supported infrastructure and limited ServiceNow integration.

Industry Day Agenda

The Industry Day session will include:

• Procurement integrity statement
• Overview of the draft requirement
• Current environment summary
• Transition planning expectations
• Discussion of operational cybersecurity, audit, and AI considerations
• Structured written question and answer session